Effective date: 23 July 2026

This policy applies to payments made through Kindygo for fees, services, programmes, events, and merchandise supplied by a participating preschool. Kindygo provides the billing and payment platform. The preschool named on the invoice is responsible for reviewing and approving refund requests for its charges.

Requesting a refund

Contact the preschool shown on your invoice as soon as possible. Include the parent's name, invoice number, payment date, amount, and reason for the request. The preschool may request supporting documents before making a decision.

Refund eligibility

A refund may be considered when:

• A duplicate or incorrect payment was made.
• The preschool cancelled a paid service, programme, event, or order.
• Paid goods or services were not supplied as agreed.
• The applicable preschool terms expressly permit a refund.

Items that are generally not refundable

• Services, classes, programmes, or events that have already been provided or attended.
• Registration, administration, or processing fees described as non-refundable.
• Deposits described as non-refundable before payment.
• Personalised, made-to-order, used, or opened hygiene-sensitive goods.
• Change-of-mind requests unless the preschool's terms permit them.

Approved refunds

Approved refunds will normally be returned through the original payment method where supported. Bank and payment-gateway processing times are outside Kindygo's control. Partial refunds may be issued when only part of an invoice is eligible. Any payment, delivery, or administrative charges that are not refundable will be explained by the preschool.

Disputes and chargebacks

Please contact the preschool before starting a payment dispute or chargeback so it has an opportunity to investigate the invoice and payment records.

Contact

For questions about a specific invoice, contact the preschool named on that invoice. For technical questions about Kindygo, email [email protected].